SHIPPING AND RETURNS

 

RETURNS & EXCHANGES

Returns are accepted for store credit and/or exchanges only within 14 days of the purchase date. Merchandise must be unworn, unwashed with tags attached, and with a receipt or proof of purchase.

** No returns or exchanges on SALE ITEMS & ACCESSORIES**

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed with tags attached.  Items that do not meet these criteria will be rejected.

To start a return, you can contact us at dimples@dimplesboutique.com. Please note that returns will need to be sent to the following address:

1442 Walnut Street

Berkeley CA 94709

If your return is accepted, we will send detailed instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Customers are responsible for covering the return shipping costs unless the return is due to a defective product, incorrect item, or an error on our part.

You can always contact us for any return question at dimples@dimplesboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SHIPPING
Orders will be processed within 2 business days of purchase  and will be shipped through USPS or UPS. We will provide shipment confirmation with delivery tracking (domestic shipments) to the email you provided at time of check out.

Please be advised, shipping options do not guarantee a delivery date, it’s based solely on an estimated time of delivery. Tracking is provided. Signature option is not available.  

Please review the following shipping options:

 

DOMESTIC SHIPPING OPTIONS:

Local Delivery:

You may also order online and chose Local Pickup if you wish to pick up your purchase at our location at 1442 Walnut Street, Berkeley CA 94709.

We also offer LOCAL DELIVERY within a 5 mile radius. Please allow us 48 to 72 hours to coordinate the delivery (Please list your phone number). 

Shipping Options:

Standard Shipping:$11.90 for garments and small items only. (Other shipping cost may apply to bulky or heavy items.  See item description for more detail)

1 Day Shipping:  $35.00 -Please allow 24 hours for us to process the request. 

 Priority Shipping Starting at $11.90- (2-4 Business Days)   This is the standard option for shoes and larger items such as toys. 

Once order is shipped to the address provided we cannot accept responsibility for any delays or lost packages.

We do not ship to drop service addresses. 

 

*Special releases will vary on shipping cost and will be specified on product description. Oversized items may have higher shipping rates

 

If you would like to purchase insurance on orders  please email us at dimples@dimplesboutique.com and we will look up the cost of insuring on your order and will send you an invoice.